Privacy Policy 12bets –
Our Commitment to Protecting Your Data

When you register and use the 12bets platform, we collect the following categories of information:

Personal Identity Information:

• Full name as it appears on official identification documents.
• Date of birth for age verification purposes.
• National ID or passport number for the KYC process.
• Current residential address.

Contact Information:

• Active email address used for account communications.
• Mobile phone number for two-factor authentication and important notifications.

Financial Information:

• Bank account details for deposit and withdrawal purposes — stored in encrypted format.
• Transaction records including deposits, withdrawals, and the date of each transaction.

Platform Usage Information:

• Game records including game type, betting amount, and results.
• IP address, device type, operating system, and browser used.
• Login times, session duration, and activity patterns within the platform.

The information we collect is used exclusively for the following purposes:

We will not use your data for any purposes not stated above without first obtaining your explicit consent.

12bets takes your privacy needs seriously and limits data sharing only to situations where it is strictly necessary:

Trusted Service Providers:

• Payment providers — to process deposits and withdrawals securely.
• Game providers — companies such as Evolution Gaming and Pragmatic Play that operate games within our platform, subject to strict confidentiality agreements.
• Cloud service providers — for secure data storage meeting international security standards.

Authority:

• Regulatory bodies with legal authority to request such information.
• Law enforcement agencies when required by a valid court order.

All personal data collected by 12bets is stored with the highest level of security:

• Data is stored on servers protected with multi-layered access controls and storage encryption.
• Access to members' personal data is restricted to staff who genuinely need it to carry out their duties.
• All staff with access to sensitive data are bound by confidentiality agreements and data protection training.

Data Retention Period:

• Active account data — retained for as long as your account is active and in use.
• Financial transaction records — retained for a minimum of 7 years for regulatory compliance and tax purposes.
• Game logs — retained for 3 years for dispute resolution and audit purposes.
• Closed account data — retained for the period required by law before being securely deleted.

As a 12bets user, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the 12bets support team via Live Chat. We will process your request within 30 business days.

The 12bets platform uses cookies and similar technologies to enhance your experience. Here are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login, session security, and authentication.
• Performance Cookies — collects anonymous data on how users interact with the platform for improvement purposes.
• Functional Cookies — saves your preferences such as language and display settings for future visits.
• Marketing Cookies — only activated with your consent, used to display relevant promotional content.

12bets will send you communications in the following categories:

• Account Communications (Mandatory) — includes transaction confirmations, security alerts, and important information related to your account. These cannot be disabled as they are essential for account security.
• Promotions and Offers (Optional) — information about new bonuses, promotions, and exclusive offers. You can unsubscribe at any time.

How to unsubscribe from marketing communications:

• Click the "Unsubscribe" link at the bottom of any promotional email.
• Update your communication preferences via your account settings within the platform.
• Contact 12bets support to request that all marketing communications be stopped.

12bets will update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements:

• Members will be notified of significant changes via email or an in-platform notice at least 14 days before they take effect.
• The last updated date is displayed at the top of this page.
• Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.

We encourage you to review this page periodically. If there are any changes you do not understand or do not agree with, please contact our support team for further clarification before continuing to use the platform.