Terms and Conditions 12bets –
The Complete Guide for Malaysia Players

In this document, the following terms carry the meanings stated:

• "Platform" — refers to the 12bets.wine website and all associated mobile applications.
• "Member" or "User" — an individual who has registered and holds an active account on the 12bets platform.
• "Account Balance" — the total cash amount available in a member's account that can be used for betting or withdrawal.
• "Bonus" — additional credits granted by 12bets to members through various promotions, subject to usage terms.
• "Rollover" or "Wagering Requirement" — the number of times a bonus must be wagered before any wins from it can be withdrawn.
• "KYC" — the Know Your Customer process, a mandatory identity verification that must be completed to activate full withdrawal access.

To register and use the 12bets platform, you must meet the following requirements:

• At least 18 years of age at the time of registration.
• Not subject to any local legal restrictions related to online betting activities.
• Registering only one account per individual, IP address, device, or household.
• Providing accurate and up-to-date information during registration — including your full name, date of birth, and valid contact details.

Each member is fully responsible for ensuring their account information remains accurate and up to date. Any changes to personal details must be reported to the 12bets support team in a timely manner.

All financial transactions on the 12bets platform are subject to the following rules:

• Minimum deposit is RM 30 per transaction, unless otherwise stated in a specific promotion.
• The minimum withdrawal is RM 50 per transaction.
• All withdrawals will be processed to a verified bank account held in the same member's name only.
• Withdrawals are processed within 1–24 hours business days after all requirements have been met.
• Accepted payment methods include FPX, DuitNow, Touch 'n Go eWallet, and local bank transfers.

12bets reserves the right to place withdrawal requests on hold for security review or KYC compliance purposes. In such cases, our team will contact you via your registered email within 48 hours.

All bonuses and promotions offered by 12bets are subject to the following terms and conditions:

• Each bonus has its own rollover requirement as specified in the relevant promotion terms.
• The welcome bonus may only be claimed once per new member.
• Bonus abuse — including registering multiple accounts to claim bonuses repeatedly — will result in cancellation of all bonuses and account closure.
• 12bets reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Bonuses cannot be transferred between accounts and hold no cash value until the rollover requirement is fully met.

Your account security is a shared responsibility between you and 12bets:

• You are solely responsible for maintaining the confidentiality of your password and account login details.
• Do not share your account information with anyone — including family members. Each account is for the sole personal use of its owner.
• If you suspect your account has been accessed by an unauthorized party, contact 12bets support immediately.
• 12bets is not responsible for any losses arising from unauthorised account access due to a member's negligence in safeguarding their login credentials.

The 12bets platform uses 256-bit SSL encryption and two-factor authentication (2FA) to protect your account. We recommend enabling 2FA through your account settings for added security.

The following activities are strictly prohibited on the 12bets platform:

• Registering more than one account using the same or different identities.
• Using automated software, bots, or scripts to assist with gameplay or transactions.
• Fraudulent activity, money laundering, or any other unlawful financial conduct.
• Colluding with other players to exploit games or the bonus system ("collusion").
• Using a 12bets account for business purposes or processing payments on behalf of others.
• Providing false information during registration or the KYC process.

12bets takes its platform responsibilities seriously in maintaining a safe and healthy gambling environment:

• Self-control tools are available to all members — including daily deposit limits, weekly loss limits, and session time limits.
• The "Take a Break" feature lets you temporarily pause access to the platform for a duration of your choosing.
• Members may apply for a full self-exclusion if they feel their gambling activity is no longer within their control.
• 12bets provides links to professional support organisations for members who need assistance.

For more information on responsible gambling, please visit our Responsible Gaming which provides detailed resources and guidelines.

12bets reserves the right to modify, add, or update these Terms and Conditions at any time. Here is how we manage such changes:

• Significant changes will be communicated to members via their registered email or an in-platform notice at least 7 days before taking effect.
• Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated terms.
• It is your responsibility to review this page periodically to ensure you are always aware of the latest version of the terms.
• The last updated date is displayed at the top of this page for your reference.

Should any dispute arise between you and 12bets, the following procedure applies:

• Contact the 12bets support team via Live Chat or email with full details of your dispute.
• Our team will review disputes within 5 business days and provide a written response.
• If you are not satisfied with the outcome, the dispute may be referred to the relevant regulatory authority.
• All disputes will be resolved based on transaction records and game logs maintained by the 12bets system.

12bets is committed to resolving all disputes fairly and transparently. Game logs and transaction records are retained for a minimum of 3 years and may be referenced as evidence in any dispute.

12bets shall not be held liable for:

• Losses or damages arising from service disruptions beyond our control, including third-party infrastructure failures.
• Losses resulting from unauthorized account access due to member negligence.
• Delays in transaction processing caused by the bank or third-party payment providers.
• Any indirect, consequential, or punitive losses arising from use of the platform.